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Refund Policy


To ensure your complete satisfaction, you may return your purchase within 15 days to receive a full refund or 30 days to exchange your purchase for another item of equal or higher value. This excludes special orders and custom purchases.

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100% Satisfaction Guarantee


We place our customers first, providing superior customer service on every step of your search for the engagement ring of your dreams. We guarantee to not only meet, but exceed your expectations with the brilliant quality of our jewelry. Here at BENARI JEWELERS, we guarantee to be the best value. Within 30 days from the date of purchase, if you find the same diamond for less at another jewelry store, we will match the price. Verification may be required.

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Free Lifetime Service Plan


Once you’ve chosen the ring of your dreams, BENARI JEWELERS will protect it for a lifetime. As a member of Preferred Jewelers, our Free Lifetime Service Plan includes:

  • Re-tipping of prongs
  • Re-sizing- Excluding Eternity bands
  • Damage mountings
  • Tightening of stones
  • Refinishing
  • Polishing
  • Damaged earring backs
  • Lifetime maintenance
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Lifetime Diamond Upgrade


BENARI JEWELERS is pleased to offer a lifetime diamond upgrade program, ensuring that at any time you can decide to make your ring even more beautiful with a diamond of greater value. This allows you to purchase a diamond at your budget now and whenever you are ready, you can simply upgrade to a bigger or higher quality diamond. The value will be determined by the purchase price as shown on its original receipt. Mounting will be accepted as part of the trade-in due to wear and will be valued at the price of gold at the time of trade-in.

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Financing


The American Gem Society credit card gives you access to financing options with approved credit. Subject to credit approval. Some restrictions apply. The American Gem Society credit card is issued with approved credit by Wells Fargo Bank, N.A.. Learn more by  clicking here.

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BENARI REWARDS


Shopping at BENARI just got more rewarding with our BENARI REWARDS Program designed to thank you for your most valued patronage. Earn points for every dollar you spend in our stores.

  • Membership is free
  • Earn 1 point for every dollar spent on most merchandise
  • Earn double points on selected designer brands. Bonus offers during special events, online promotions, and more.

Click here to become a member today!

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Watch Warranty


Owning a fine timepiece requires regular care and service to keep it functioning at its best. Our service department understands the importance of your timepiece and is committed to helping you improve and maintain its top condition. We guarantee your watch repair for one full year (2 years on Rolex). Click for more about BENARI JEWELERS Watch Warranty

Watch Care

Watch Care

Did you know that your watch is a complex precision instrument that requires periodic servicing? Benari's authorized watch technicians provide professional advice to keep your watch in excellent condition, for this lifetime and future generations.

General Cleaning

Keeping your watch clean on the outside will lessen the chance it will get dirty on the inside. Wipe off your watch periodically to remove dust, moisture, and perspiration.

Cleaning a NON water resistant watch: Avoid exposure to any moisture. Simply wipe the watch with a dry soft cloth.

Cleaning a water resistant watch: Use a soft damp cloth to clean the head of the watch and then wipe off with a dry soft cloth. Metal bracelets can be cleaned by using mild soapy water and a soft toothbrush.

Protection

Keep your watch away from strong magnetic fields, guard it against blows and shocks, and avoid exposure to aggressive chemicals. Extreme heat (in a sauna) is also likely to have a negative effect on your watch.

Battery

The battery should be changed regularly. Even if your watch is still running, it is wise to follow the manufacturer's recommendations about the life span of your battery. This will ensure that a leaky battery will never damage the watch's movements.

Leather Straps

Exposure to moisture, high humidity, cosmetics or oily products will cause the strap to deteriorate prematurely, as well as stain or discolor the natural product. Dry your strap immediately with a soft absorbent cloth after exposure to these elements.

Overhaul

You can keep your watch running with optimal precision, and preserve its resale value, by allowing us to conduct maintenance at regular intervals every 4-8 years. Click here for full details on our watch service page.

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