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Refund Policy


To ensure your complete satisfaction, you may return your purchase within 15 days to receive a full refund or 30 days to exchange your purchase for another item of equal or higher value. This excludes special orders and custom purchases.

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100% Satisfaction Guarantee


We place our customers first, providing superior customer service on every step of your search for the engagement ring of your dreams. We guarantee to not only meet, but exceed your expectations with the brilliant quality of our jewelry. Here at BENARI JEWELERS, we guarantee to be the best value. Within 30 days from the date of purchase, if you find the same diamond for less at another jewelry store, we will match the price. Verification may be required.

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Free Lifetime Service Plan


Once you’ve chosen the ring of your dreams, BENARI JEWELERS will protect it for a lifetime. As a member of Preferred Jewelers, our Free Lifetime Service Plan includes:

  • Re-tipping of prongs
  • Re-sizing- Excluding Eternity bands
  • Damage mountings
  • Tightening of stones
  • Refinishing
  • Polishing
  • Damaged earring backs
  • Lifetime maintenance
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Lifetime Diamond Upgrade


BENARI JEWELERS is pleased to offer a lifetime diamond upgrade program, ensuring that at any time you can decide to make your ring even more beautiful with a diamond of greater value. This allows you to purchase a diamond at your budget now and whenever you are ready, you can simply upgrade to a bigger or higher quality diamond. The value will be determined by the purchase price as shown on its original receipt. Mounting will be accepted as part of the trade-in due to wear and will be valued at the price of gold at the time of trade-in.

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Financing


The American Gem Society credit card gives you access to financing options with approved credit. Subject to credit approval. Some restrictions apply. The American Gem Society credit card is issued with approved credit by Wells Fargo Bank, N.A.. Learn more by  clicking here.

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BENARI REWARDS


Shopping at BENARI just got more rewarding with our BENARI REWARDS Program designed to thank you for your most valued patronage. Earn points for every dollar you spend in our stores.

  • Membership is free
  • Earn 1 point for every dollar spent on most merchandise
  • Earn double points on selected designer brands. Bonus offers during special events, online promotions, and more.

Click here to become a member today!

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Watch Warranty


Owning a fine timepiece requires regular care and service to keep it functioning at its best. Our service department understands the importance of your timepiece and is committed to helping you improve and maintain its top condition. We guarantee your watch repair for one full year (2 years on Rolex). Click for more about BENARI JEWELERS Watch Warranty

Watch Repair

Jewlry Repair

At BENARI JEWELERS, watches are an integral part of our universe. From preserving the integrity of a relative's watch to repairing your everyday watch, you'll be impressed with our "state of the art" technology. Our watchmakers are graduates of the prestigious Lititz Watch Technicum and hold a CW21(Certified Watchmaker of the 21st Century) and SAWTA(Swiss American Watchmakers Training Allianace) certificates. Stop by and visit our Horologists and gain firsthand knowledge of the convenient in-store services which include but are not limited to:

Luxury Brand Profiles

Our Horologists service the world's finest watch brands such as: Rolex, Cartier, Breitling, TAG Heuer, Raymond Weil, and many more.

Overhaul

You can keep your watch running with optimal precision, and preserve its resale value, by allowing us to conduct maintenance at regular intervals every 4-8 years. Our Watchmakers will disassemble the entire mechanism, scrutinize every component to ensure that it is fully functional and replace any damaged parts. Before reassembling, we clean and lubricate it. The case and wristband are cleansed and refurbished as well. Afterwards the movement is adjusted in an electronic test run. We monitor the precision of the timepiece during several days of testing. Finally, we restore the water-resistance according to the manufacturer's specifications and recheck all watch functions. Watches which have been overhauled leave our workshop with a two year service guarantee (on specific models).

Sizing and Other Adjustments

Whether you purchase your watch from BENARI JEWELERS or elsewhere, our professional staff will provide the perfect fit

Polishing & Refurbishing

If you wish to remove the scratches and redeem that original shine in your watch, stop by and let our watchmakers restore it like new.

Battery Replacement

BENARI JEWELERS will replace your watch's battery, and if needed electronically test the movements for water resistance.

Other watch repair services include:

  • Battery reseal
  • Link removal
  • Timing calibrations
  • Crystal replacements
  • And many more

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Returning Customers

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Quick Track

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