i-banner-0

Refund Policy


To ensure your complete satisfaction, you may return your purchase within 15 days to receive a full refund or 30 days to exchange your purchase for another item of equal or higher value. This excludes special orders and custom purchases.

i-banner-1

100% Satisfaction Guarantee


We place our customers first, providing superior customer service on every step of your search for the engagement ring of your dreams. We guarantee to not only meet, but exceed your expectations with the brilliant quality of our jewelry. Here at BENARI JEWELERS, we guarantee to be the best value. Within 30 days from the date of purchase, if you find the same diamond for less at another jewelry store, we will match the price. Verification may be required.

i-banner-2

Free Lifetime Service Plan


Once you’ve chosen the ring of your dreams, BENARI JEWELERS will protect it for a lifetime. As a member of Preferred Jewelers, our Free Lifetime Service Plan includes:

  • Re-tipping of prongs
  • Re-sizing- Excluding Eternity bands
  • Damage mountings
  • Tightening of stones
  • Refinishing
  • Polishing
  • Damaged earring backs
  • Lifetime maintenance
i-banner-3

Lifetime Diamond Upgrade


BENARI JEWELERS is pleased to offer a lifetime diamond upgrade program, ensuring that at any time you can decide to make your ring even more beautiful with a diamond of greater value. This allows you to purchase a diamond at your budget now and whenever you are ready, you can simply upgrade to a bigger or higher quality diamond. The value will be determined by the purchase price as shown on its original receipt. Mounting will be accepted as part of the trade-in due to wear and will be valued at the price of gold at the time of trade-in.

i-banner-4

Financing


The American Gem Society credit card gives you access to financing options with approved credit. Subject to credit approval. Some restrictions apply. The American Gem Society credit card is issued with approved credit by Wells Fargo Bank, N.A.. Learn more by  clicking here.

i-banner-5

BENARI REWARDS


Shopping at BENARI just got more rewarding with our BENARI REWARDS Program designed to thank you for your most valued patronage. Earn points for every dollar you spend in our stores.

  • Membership is free
  • Earn 1 point for every dollar spent on most merchandise
  • Earn double points on selected designer brands. Bonus offers during special events, online promotions, and more.

Click here to become a member today!

i-banner-7

Watch Warranty


Owning a fine timepiece requires regular care and service to keep it functioning at its best. Our service department understands the importance of your timepiece and is committed to helping you improve and maintain its top condition. We guarantee your watch repair for one full year (2 years on Rolex). Click for more about BENARI JEWELERS Watch Warranty

Watch Guarantee

Watch Service Guarantee

Owning a fine timepiece requires regular care and service to keep it functioning at its best. Our service department understands the importance of your timepiece and is committed to helping you improve and maintain its top condition. We guarantee your watch repair for one full year.

Overhaul Service Guarantee

BENARI JEWELERS will warrant, for 12 months from the date of service, all watch movement overhauls performed. In the event of a fault covered by this warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify a faulty repair as identified by our Customer Service. This warranty does not cover normal wear and tear and/or damage caused by accidents or negligence. This warranty is rendered void if the work is carried out by anyone other than BENARI JEWELERS.

What is an Overhaul?

BENARI JEWELERS’ overhaul service ensures the longevity, performance, and value of your timepiece. Using the latest technology and manufactured-authorized parts, our high experienced team member’s work together to guarantee that your watch is properly serviced and tested.

 

The following operations are included in a Complete Maintenance/Overhaul Service:

  • Dismantling, cleaning, assembly and lubrication of the watch movement
  • Repair or replacement of worn or damaged movement parts
  • Adjustment and regulation of the timekeeping to factory specifications
  • Replacement of Crown, Push-Buttons, Gaskets, Battery (as needed)
  • Restoration of Water Resistance to factory specifications
  • Refurbishment of the case and bracelet to factory specifications (when applicable)
  • Final quality control

On Site Rolex Watch Repair Center:

Our authorized Swiss-designed service workshop is fully equipped with state-of-the-art tooling. This unique workshop is enclosed in glass, which makes it possible to view our watchmakers, as they perform their craft, from inside and outside of the store.

Watch Winders:

Just like any fine luxury item, watches need special attention and care as well. Similar to a garage for your exotic and/or collectible automobile, your fine timepieces deserve a home of their own when not on your wrist. We offer a beautiful array of watch winders. Trade In Your Old Watch for a New One: This is an opportunity to finally get that special timepiece you've always wanted. Bring in your old watch and trade up value will be given on the purchase of a new watch. Trade in value will be assessed on site as you shop.

Track Order

Returning Customers

Sign in to your account to track orders and view your order history.

Quick Track

Don't have an account? Enter your order number and email address below to track your order.