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Refund Policy


To ensure your complete satisfaction, you may return your purchase within 15 days to receive a full refund or 30 days to exchange your purchase for another item of equal or higher value. This excludes special orders and custom purchases.

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100% Satisfaction Guarantee


We place our customers first, providing superior customer service on every step of your search for the engagement ring of your dreams. We guarantee to not only meet, but exceed your expectations with the brilliant quality of our jewelry. Here at BENARI JEWELERS, we guarantee to be the best value. Within 30 days from the date of purchase, if you find the same diamond for less at another jewelry store, we will match the price. Verification may be required.

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Free Lifetime Service Plan


Once you’ve chosen the ring of your dreams, BENARI JEWELERS will protect it for a lifetime. As a member of Preferred Jewelers, our Free Lifetime Service Plan includes:

  • Re-tipping of prongs
  • Re-sizing- Excluding Eternity bands
  • Damage mountings
  • Tightening of stones
  • Refinishing
  • Polishing
  • Damaged earring backs
  • Lifetime maintenance
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Lifetime Diamond Upgrade


BENARI JEWELERS is pleased to offer a lifetime diamond upgrade program, ensuring that at any time you can decide to make your ring even more beautiful with a diamond of greater value. This allows you to purchase a diamond at your budget now and whenever you are ready, you can simply upgrade to a bigger or higher quality diamond. The value will be determined by the purchase price as shown on its original receipt. Mounting will be accepted as part of the trade-in due to wear and will be valued at the price of gold at the time of trade-in.

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Financing


The American Gem Society credit card gives you access to financing options with approved credit. Subject to credit approval. Some restrictions apply. The American Gem Society credit card is issued with approved credit by Wells Fargo Bank, N.A.. Learn more by  clicking here.

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BENARI REWARDS


Shopping at BENARI just got more rewarding with our BENARI REWARDS Program designed to thank you for your most valued patronage. Earn points for every dollar you spend in our stores.

  • Membership is free
  • Earn 1 point for every dollar spent on most merchandise
  • Earn double points on selected designer brands. Bonus offers during special events, online promotions, and more.

Click here to become a member today!

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Watch Warranty


Owning a fine timepiece requires regular care and service to keep it functioning at its best. Our service department understands the importance of your timepiece and is committed to helping you improve and maintain its top condition. We guarantee your watch repair for one full year (2 years on Rolex). Click for more about BENARI JEWELERS Watch Warranty

CARING FOR YOUR FINE JEWELRY

Did Santa get you fine jewelry from BENARI JEWELERS this year? Our jewelry is all well-crafted, but as with all anything, it can be dulled by air pollutants, dust, perspiration, perfumes and other natural elements.

Did Santa get you fine jewelry from BENARI JEWELERS this year? Our jewelry is all well-crafted, but as with all anything, it can be dulled by air pollutants, dust, perspiration, perfumes and other natural elements. With these tips, you can make sure your fine jewelry from top designers like David Yurman, John Hardy and GUCCI are always shining as bright as the day you unwrapped them under the tree.

benari provides free cleaning for your jewelry needs.


CLEANING SILVER JEWELRY

Sterling silver can be wiped down with the polishing cloth that came free with your designer purchase. Apply mild dish detergent diluted in water to a clean, cotton cloth. Rub the jewelry in one direction, avoiding circular motions.

For heavier tarnish, use warm water and mild soap to wash your silver jewelry. Use a clean, nub-free cotton or flannel cloth.

CLEANING GOLD AND PLATINUM JEWELRY

In a small bowl of warm water, add diluted dish detergent and soak your gold/platinum jewelry for 3-5 minutes. Use a clean, cotton cloth to clean your item, making sure to rinse your jewelry under warm running water to remove all of the diluted dish soap. Pat dry with a soft, lint-free cloth. Dry your jewelry completely before wearing again.

HOW TO AVOID DAMAGING GEMSTONES

All gemstones are susceptible to getting chipped or scratched. If you can avoid wearing rings or bracelets while performing manual labor, it is highly recommended in order to avoid sharp blows or excessive friction.

For most gemstones, it is best to clean using dishwashing soap and water. It should only be cleaned with a dry cotton cloth. Make sure to store all of your jewelry appropriately in the designer pouches that come complimentary with your purchase here at BENARI JEWELERS.

CLEANING JEWELRY WITH CRYSTALLINE GEMSTONES

Crystalline gemstones like amethyst, blue topaz, citrine and peridot attract oils and lotions which can dull the appearance of the stone. To clean, soak them in a bowl or water with a very small amount of gentle dish soap. You may use a soft baby’s toothbrush to scrub around and behind the stone. Rinse thoroughly and dry with a lint-free cloth.

For diamonds, rubies and sapphires set in gold or platinum, use a drop of ammonia in water to clean. Use this method for gold or platinum jewelry only. Please note that ammonia discolors organic gemstones and damages silver.

CLEANING PEARLS

Pearls should be kept away from perfumes, cosmetics, perspiration, chlorine, vinegar, ammonia and dirt. After wearing, gently wipe them with a slightly damp cloth.

Wash pearls with mild soap (no detergent) and soft cloth periodically. Rinse them in clean water and wrap in a thin, damp cotton towel to dry. Pearls require humidity, so store them in an environment that is not too dry to prevent cracking.

Cleaning Your Pearls at Home


Just like automobiles, jewelry should be professionally cleaned and inspected once a year. Always keep an eye out for loose or chipped stones, worn links, damaged prongs or malfunctioning clasps. BENARI JEWELERS is always here to provide professional cleaning for your purchased pieces. With locations right outside of Philadelphia, we are always here to assist you with your jewelry needs.

Don’t forget to share your clean, sparkly jewelry with us using #BENARIbling and follow us on Instagram @benarijewelersofficial.

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